Privacy & Data Protection
Welcome to Juicy Vegas. This Privacy Policy explains how we collect, use, store and protect the personal information you provide when you create an account, make transactions or use our site and services. We take your privacy seriously and aim to keep our practices clear and easy to understand.
Types of data we collect
Personal data
When you register an account or contact support we collect personal data such as your name, email address, date of birth, contact number and billing address. We also collect identity documents and verification information when you complete identity checks required for account security and withdrawals.
Technical data
We collect technical and device information including IP address, browser type, operating system, device identifiers and usage data. This information helps us provide a secure, responsive site and diagnose technical issues.
Transactional data
Transactional data includes deposit and withdrawal records, payment method details, wagers, game history and bonus activity. We record transaction timestamps and amounts to manage your account and comply with internal controls.
How we use your information
We use data to operate and improve our service, process payments, verify identity, prevent fraud, and respond to support requests. Data is also used to administer promotions, apply bonus rules, and maintain responsible gaming protections. We may use aggregated, non-identifiable data for reporting and analytics.
Data protection practices
We protect information using standard technical and organizational measures such as encrypted connections for data in transit and secure storage for other data. Access to personal data is limited to authorized staff and service providers who need the information to carry out their duties. We regularly review our security practices to keep them up to date.
Cookies and tracking technologies
Our site uses cookies and similar technologies to remember preferences, support login sessions, analyze site performance and show relevant content. You can manage cookie preferences in your browser settings, but disabling certain cookies may affect site functionality and game access.
User rights
You have the right to request access to the personal data we hold about you, and to request correction or deletion where applicable. You may also object to certain data processing, request restrictions, or request a copy of your transactional data in a commonly used format. Requests are handled in line with our internal procedures to verify identity and protect account security.
Access, correction and deletion of data
To request access, correction or deletion please contact us. We will verify your identity before acting on requests to ensure the security of your account. Note that some information may be retained where necessary for record-keeping, fraud prevention or to comply with our operational requirements.
Information sharing and third parties
We share personal data with service providers who perform services on our behalf - for example payment processors, identity verification vendors and security partners. We may also disclose information if required by law or to investigate suspected fraud or abuse. We do not sell your personal data to third parties.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. Material changes will be posted on the site and, where appropriate, communicated by email. If you have questions or wish to exercise your privacy rights, contact us at [email protected].